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Return & Refund Policy

Thanks for shopping at ekuanhoi online store.
 If you are not entirely satisfied with your purchase, we're here to help.

Returns
 You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
 Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Kindly noted that, please notify us your shipping particular through below methods:-

  • Contact Number: 03-7980 2715 (Hunting Lines)
  • WhatApps: 013-328 9699
  • Email: sales@kuanhoi.com.my

Please package your return in the original box and sent to:

Kuan Hoi Trading Sdn Bhd

A55-A56, Jalan Sungai Besi, Taman Salak Selatan,

57100 Kuala Lumpur, Malaysia